Please fill out the form below and you will receive a response within two business days (48 hours). If this is an emergency, please check the emergency contact list located on the sticker under the kitchen sink, call the appropriate trade, and visit the After-Hours Support tab on this page.
Warranty Requests
Hartford Homes recognizes that buying a new home can be both exciting and overwhelming. We share in your excitement and desire to assist you in learning how to care and maintain your new home while honoring our warranty commitment to you.
Submit a Ticket
FAQ
DownloadAfter Hours Support
Homeowner Emergencies: (1) total loss of heat when the outside temperature is 54 degrees or less, (2) Total Loss of Power to Your Home, (3) or a Plumbing Leak That Cannot Be Isolated Resulting in the Main Water Supply to Your Home being shut off. It is important to note that loss of AC during the warm season is not a homeowner emergency.
If you experience any of the above homeowner emergencies, first, check the troubleshooting tips located in the Homeowner Limited Warranty Manual. If these tips do not solve the problem during business hours and during the Hartford Homes Limited Warranty Period, please call, or email our office: 970-397-4285 or 970-825-7408 and www.hartfordco.com/warranty.
If these tips do not solve the problem after regular business hours (M-F 8-4) and beyond the Hartford Homes Limited Warranty Period, please contact the respective trade or appropriate utility company directly using the emergency numbers that have been posted on the inside panel of the cabinet door below the kitchen sink.
Contact Customer Care
Phone: O: 970-825-7408 | C:970-397-4285
Website: www.hartfordco.com/warranty
Address: Hartford Homes 4801 Goodman Street, Timnath, CO, 80547
Warranty Hours Administrative Staff: Monday-Friday 8:00am-4:30pm
Inspection Hours: Monday-Friday 10:00am-4:00pm
Scheduled Work Appointments: Monday-Friday 8:00am-4:00pm
Request Submitted!
Thank you! We have received your Submission and will be in touch within 48 hours. If this is an HVAC, Plumbing, or Electric emergency, please contact the appropriate trades as notated under your Kitchen Sink on the sticker provided.
